岗位职责
1.收集客户信息，处理客户意见、建议，及时向有关部问反馈。
2.协助销售人员和客户进行各个层面（业务、技术实现）的技术交流和解答。
3.支持市场和销售，为客户和工程人员提供相关培训。
4.快速准确并按技术支持经理需求提供所有报告、数据，如周工作计划/报告等。
5.辅助部门制定售后服务政策，员工及客户的培训制度
6.负责发货设备、软件配置清单的制作。
7.接收和协助解决客户遇到的各类现场技术问题，及时准确的把现场信息反馈给销售和研发部门。

公司介绍
Menusifu是北美领先、全自主开发智能餐饮管理系统的科技公司,公司使命是以大数 据和移动互联网为核心理念,提高北美所有餐馆的运营水平和效率。
作为SaaS服务商,Menusifu全方位涵盖了从供应链源头到餐馆内部管理运营乃至顾客 群终端的各种功能需求,帮助餐厅整合上下游资源、提高运营效率、升级用餐体验、 建立推广平台,有效提高营收与竞争力,实现全面的智能化升级。
Menusifu自2013年成立以来,在短短几年间已达到北美亚餐市场占有率第一。

About the Company
Menusifu Inc. is a leading restaurant point-of-sale solution for dine-in, take-out, delivery, and cafes. Menusifu’s software solutions help restaurants gain the ability to operate efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of diverse restaurants and cafes. We work hard and support our customers’ success and we have a lot of fun doing it. As a startup, we move fast and received two rounds of investment in a short period. Expanding so fast, now we get a lot of opportunities for career growth! If you have a great passion for your job and want to be in a fun and growing restaurant industry, join us!
If you are interested, please send your resume to HR at michelle.wang@menusifu.com